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The startup is the buzz word right now. Also, with this trending term, technology is booming, and expanding its aid on several segments, listing job search engines, cab companies, food delivery services, and inventory management, leading them to a great height. The most interesting bit is how technology is playing a significant role in various specters, boosting novelties like cloud telephony to a ‘most valuable player’ title.

Talking of business ventures, this cloud analogy is particularly about small and medium-sized enterprises, where the decision to hire for a certain technological product or service would create all the difference between escalating high in the competition or lagging behind. As known already, the startup culture is on a rage today, especially in rising national economies like Brazil, Russia, India, China, and South Africa.

Now, whether you are a tech-enthusiastic business stalwart or a startup person, get glued to the section below and know the advantages of cloud telephony solutions to boost up business:

1. Negligible infrastructure or maintenance cost:

Cloud telephony is all hassle-free when it comes to set up and demands very less or almost negligible capital expenditure. Lack of control is quite a key challenge about regular phone systems faced by well-established organizations or startups. Complete dependence on the traditional phone supplier for technical support in the office itself or during office relocation can occupy a whole lot of valuable time. Thus, with cloud telephony, maintenance or obstacle creating issues would be resolved in a minute, resisting long unresolved blockages to operations.

2. Massive control and monitoring:

Cloud telephony platforms act as a catalyst in the expansion of companies by lessening missed revenue opportunities, thus enabling control over the modes of communication. This makes sure that businesses don’t drop a single customer call by ensuring unified notification systems in case there are any missed calls or even the calls after office hours. Apart from these, it also provides access to detailed call logs and voice logs and this generates an automated caller database that might be easily joined with any CRM software.

3. Excellent Client Communication:

Though need not mentioned, customer interactions are perhaps the driving force behind an organization’s growth. However, an outdated and obsolete system might be the cause of a major obstruction in the calling process. Client communications occur at several touchpoints, like the business website, social media pages, and strategic systems like CRMs and chatbots. Also, resorting to cloud telephony services enable unified communications strategy. Thus, to conclude, Cloud telephony platforms help business houses to connect impeccably all over the world, thus ensuring a higher level of communication.

4. One virtual number connecting several locations:

Cloud telephony serves as a great aid for restructuring businesses by enabling a single virtual number that would several multiple office locations, without dealing with any geographical barriers. This virtual number thus becomes equivalent to the brand identity of the business, making it easy for customers to memorize and connect with the brand irrespective of any location.

5. Extensibility:

Flexibility and adaptability are the things to look out for in Cloud Telephony services. A cloud telephony system might easily get into the turns and tussles of a company. This platform might as well be scaled to meet certain earmarked needs and requirements, concerning the budget. Cloud is adaptable to set parameters, which is also able to add on extensions and features, as per the requirements of the business.

So if you haven’t opted for Cloud Telephony solutions, try this out today. For this, you need StarTele Logic, one of the best cloud telephony service providers, offering robust and secure internet services for both cloud-based voices as well as data applications.

Nowadays, there is a buzz about the small business phone system. Basically, a business phone system is an advanced calling network that is designed for improving communications for large and small companies. As business phones are designed in such a way for handling the complexities of business like call routing to get calls to the right person and customer service calls, office telephone systems have endless capabilities that typically you will not find on residential telephone service. Here we have listed some of the useful capabilities of business phone systems.

Multiple Lines – Allow your business to communicate with several clients at once

Automated features – It is like auto-attendant that answers the phone for you and help in directing the callers to the right extension

Voicemail – Stores messages and also retrieve it when you are not in the workplace

On-hold messages or music – This option let callers know that they are still on an active line

There are some types of telephone systems suited for small business or office use – PBX, VoIP, and Multi-line based phone systems. These phone systems are differentiated by the cost, the service provider and the technology used.

Multi-line phone systems

These phones have multiple lines that run through the same unit and allow the operator for answering every phone number individually or sending calls to voicemail. These small business phone systems are basic that makes them a perfect fit for many small businesses. Simple two-line phone systems consist of separate telephone units that allow multiple people to be on a call, such as a manager and a receptionist at the same time. More complex four-line phone systems allow more staff to make or take calls simultaneously. With either phone system, you can easily handle a toll-free number or local line.

VoIP phone systems

They operate with broadband internet connectivity instead of traditional phone lines that have multiple advantages such as scalability, ease of installation, cost, and advanced features like setting up a virtual receptionist for handling calls and forwarding calls to employee smartphones with a mobile app. With this business phone system, you can have access to unique phone numbers, just like a traditional phone system, handling toll-free numbers and routing calls to extensions for specific workers. One of the biggest advantages is it can connect with Customer Relationship Management (CRM) software that allows automatic logging of interactions. The biggest downside is the reliability – you need to make sure that you have high-speed internet connectivity at all times for smooth functioning of this system.

PBX (Private Branch Exchange) phone systems

It is a private phone network for the office. It routes outgoing and incoming voice calls by sing business phone line and provides multiple features like conference calls, routing to extensions, and call holding which are important for running a business. This small business phone system is different than standard multi-line phone systems where the routing and the call switching do not take place directly through the phone unit but rather are centralized. This makes a PBX more cost-effective and scalable than a key system. This system can also be hosted in the Cloud and can handle VoIP calls.